Wear and Use

Your lease vehicle is expected to be returned in good condition. However, Ford Credit allows for normal wear and use (please refer to your lease agreement for information regarding vehicle wear and use). Keep in mind: wear and use outside normal guidelines could result in Excess Wear and Use charges.

What is considered excess wear and use?

The following chart provides detailed information about Excess Wear and Use. You can also refer to the wear and use guidelines mailed to you prior to lease-end or download our Wear and Use Evaluator Card & Guidelines.

Keep in mind, if you purchased WearCare® your Excess Wear and Use charges will be waived up to $5,000 in most cases. See your WearCare® Addendum for details and exclusions on coverage.

Here are some common types of wear your vehicle might experience, along with what is considered normal wear and what is considered excess, which could result in Excess Wear and Use charges.

Exterior body panel dings, dents and scratches
Normal: Up to three (3) per panel with a diameter up to 4 inches
Excess: Four (4) or more per panel or any with diameter greater than 4 inches

Glass
Normal: No glass damage
Excess: All glass damage is chargeable (even small cracks and chips can compromise safety)

Lenses (headlights, taillights and markers)
Normal: Scratches and scuffs
Excess: Cracked or broken

Wheels
Normal: Scratches and gouges up to 6 inches
Excess: Scratches or gouges greater than 6 inches

Tires
Normal: No sidewall damage/plugs or exposed cords/belts
Excess: Any sidewall damage/plugs, exposed cords/belts or tires that are not an appropriate match for the vehicle

Interior burn holes
Normal: Up to two (2) per panel with diameter up to 1/8 inch
Excess: Three (3) or more per panel or any with diameter greater than 1/8 inch

Interior permanent stains
Normal: One (1) per panel up to 1/2 inch
Excess: Two (2) per panel or any greater than 1/2 inch

Interior cuts and tears
Normal: Up to two (2) per panel up to 1/2 inch
Excess: Three (3) or more per panel or any greater than 1/2 inch

Refer to your Red Carpet Lease Agreement for more details about excess wear and use including:

  • Broken or missing parts (e.g., keys, head restraints, spare tire, charge cord on hybrid/electic vehicle)
  • Insufficient or poor quality repairs
  • Mechanical or electrical malfunctions
  • Tires that are not an appropriate match for the vehicle

To help avoid any excess wear and use charges, we recommend necessary repairs be made prior to your vehicle return. Your Friendly Ford Service Advisor is there for you, should you have any needs or questions about necessary repairs.

Some vehicle damage otherwise considered Excess Wear and Use may be covered by your vehicle insurance. Be sure to allow sufficient time for claim processing and repairs before you return your vehicle.

Excess Mileage

It is important to understand that if you return your vehicle and the mileage exceeds the amount allowed under your lease that you will be responsible for the excess miles driven. Please refer to your Red Carpet Lease Agreement for details about mileage allowance and excess mileage charges.

Disposition Fee

A lease Disposition Fee will be applied to returned vehicles, if disclosed on the lease agreement, to help cover related processing costs.

Contact

Friendly Ford

2250 South Road
Directions Poughkeepsie, NY 12601

  • Sales: (855) 895-3323
  • Service: (855) 895-3322
  • Parts: (855) 895-3321

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